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Are Customer Preferences ‘Baked in’?

Image via Wikipedia Have you thought about personalization recently? Perhaps you just recorded and watched only the shows you wanted on your DVR, or you’re reading this blog (thank you!) through an...

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Finding Your Lines to Increase Productivity

I’ve been a fan of Starbucks since 1995 when I first spotted a Starbucks travel mug on my college advisor’s desk and wondered “what’s that” (this was several years before the first Starbucks came to...

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